Firmalab Privacy Policy

Firmalab Holdings and its subsidiaries (collectively “Firmalab”, “We”, “Us”, or “Our”) is a leading global life sciences organization dedicated to protecting the privacy of Your (“You” or “Your”) information that We may collect from or which You may submit to or through www.Firmalab.com or other Firmalab websites or mobile applications that directly link to this Privacy Policy (collectively, the “Website”).

This Privacy Policy (the “Privacy Policy”), along with Our Terms of Use, outlines how We collect, use, and disclose Your information.

Please read this Privacy Policy carefully to understand Our views and practices regarding Your information and how We will treat it.

 


 

Scope of this Privacy Policy

This Privacy Policy applies solely to information collected through Our Website. It does not apply to information considered Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For details on the use and disclosure of medical information, please refer to our HIPAA Notice of Privacy Practices. If you reside in California or Virginia, please review our California and Virginia Privacy Policy, which supplements this Privacy Policy. In case of any conflict between this Privacy Policy and the California and Virginia Privacy Policy, the California and Virginia Privacy Policy will prevail with respect to information related to residents of California or Virginia.

This Privacy Policy does not apply to third-party websites that may be linked to from our Website. We do not control these external sites, and their use is subject to their own privacy policies.

 


 

Collection of Your Information

Generally, You can visit the Website without revealing who You are or disclosing any personal information. However, there are times when We may need to collect information from You or Your device, or when You choose to provide such information voluntarily. The information We collect may include:

  • Personal Identifiers: Name, postal address, email address, account name, and other personal identifiers.
  • Protected Classification Characteristics: Age (40 years or older), race, gender, health status, disability status, and genetic information.
  • Commercial Information: Records of products or services You have purchased or obtained, and any correspondence with Us.
  • Usage Data: Browsing history, search queries, device ID, IP address, location data, and interaction with the Website.
  • Employment Information: Employment history or professional qualifications.

 

We collect this information in the following ways:

  1. Directly from You: When You provide it to Us via forms, surveys, or services.
  2. Indirectly from You: Observing Your interactions with the Website.
  3. Automatically: Using cookies or similar tracking technologies during Your use of the Website.
  4. From Third Parties: Such as vendors or partners involved in providing services to You or analyzing Website traffic.

 

Where necessary, we may ask for Your explicit consent to collect sensitive personal information (such as health or ethnicity data), and You can withdraw that consent at any time by contacting Us.

 


 

How We Use Your Information

We may use the information We collect for the following purposes:

  • To Provide Services: Fulfilling the purpose for which You provided the information, such as processing orders or completing transactions.
  • Communication: Sending You alerts, reminders, newsletters, or other relevant information regarding our services.
  • Improvement and Research: Enhancing the Website, conducting research, and developing new products or services.
  • Legal Compliance: Responding to legal requests, protecting Our rights, and complying with applicable laws.

 

If You provide Your contact information for marketing or promotional purposes, You will have the option to opt out at any time by following the instructions in the communication or by changing Your preferences in Your registration profile.

 


 

Transfer of Your Information

Your personal data may be transferred, stored, and processed in locations outside of the country where You provided it, including the United States. If You have concerns about international transfers, please contact Us using the details provided below.

Sharing Your Information with Third Parties

We may share Your personal data with third-party vendors and service providers who assist Us in providing the Website and services. These third parties may include those responsible for hosting Our databases, analyzing data, or processing payments.

We may also disclose Your information if required by law or if We believe such action is necessary to protect Our rights, comply with legal obligations, or protect the safety of others. Additionally, in the event of a merger, sale, or acquisition, Your data may be transferred as part of the transaction.

We will never share Your information with third parties for marketing purposes without Your consent.

 


 

Data Security

We take reasonable technical and organizational measures to protect Your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, and while We strive to protect Your personal data, We cannot guarantee its absolute security.

If You are given a user identification code, password, or other security credentials, You are responsible for maintaining the confidentiality of those credentials.

Cookies and Tracking Technologies

We use various tracking technologies to collect information about Your use of the Website, such as cookies, web beacons, and embedded scripts. These technologies help Us provide a better user experience, track usage patterns, and tailor content to Your interests.

Some of the tracking technologies We may use include:

  • Cookies: Small data files stored on Your device to recognize preferences and improve site functionality.
  • Web Beacons: Small graphic images used to monitor the traffic and usage of the Website.
  • Embedded Scripts: Programming code that collects information about how You interact with the Website.
  • Browser Fingerprinting: Analyzing browser and device information to identify unique users.


You can manage cookie preferences through Your browser settings, but disabling certain cookies may affect the functionality of the Website.

 


 

Retention of Your Information

We will retain Your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Usage data may be retained for shorter periods, except when used for security purposes or improving the Website.

Your Rights Over Your Information

You may have certain rights regarding Your personal data, including the right to:

  • Access, correct, or delete Your personal information.
  • Object to or restrict the processing of Your personal data.
  • Withdraw consent, where applicable.
  • Receive Your data in a portable format and transfer it to another provider.


If You wish to exercise any of these rights, please contact Us at the details below.

 


 

Children’s Privacy

This Website is not intended for children under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with personal data, please contact Us so that We can take necessary actions.

 


 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective as of the date it is posted. Please review this Privacy Policy regularly to stay informed about how We use Your personal data.

 


 

Contact Us

If You have any questions or concerns about this Privacy Policy or how We handle Your personal information, please contact Us at:

Firmalab Privacy Team
Email: info@firmalab.com
Phone: 1 (800) 810-3040
Address: 870 Vine St. Los Angeles, CA 90038